Help for the road ahead
Support
Start with the quick answers below. If the app still isn’t behaving, send us a note and include the step you were taking and any error shown on screen.
When can I download the app?
Supercharger Rally is being prepared for TestFlight and App Store review. The official App Store button on this site will activate as soon as the listing is available. We do not provide unofficial download links.
How do I connect my Tesla account?
Tap Login with Tesla and complete Tesla’s own authorization flow. Supercharger Rally never receives your Tesla password. Approve the requested vehicle data, command, charging, and offline-access permissions so the rally loop can work.
Why does my vehicle need a virtual key?
Tesla requires third-party apps to pair a virtual key before signed commands can be accepted. Follow the pairing prompt on your phone while you are near your vehicle, then approve the key on the vehicle touchscreen if asked. Pairing is controlled by Tesla and is separate from signing in.
How do I choose the active vehicle?
Open the Vehicles tab and choose the Tesla that should receive navigation and participate in Rally. Navigation remains a device choice; Rally participation is saved securely by the Service. If the prior vehicle has recent charging activity, a switch is scheduled after its two-hour Rally window instead of mixing two vehicles in one run.
Why won’t the app send a destination while my vehicle is asleep?
Tesla currently charges Rally $0.02 every time a third-party app sends a wake command. Opening Tesla’s own app wakes your vehicle without that charge and keeps the decision in your hands, so Rally would rather not spend your service budget waking a car you may not be ready to drive. Open Tesla’s app, wait for the vehicle to show as awake, then return to Supercharger Rally and retry.
How does Tesla history import work?
Open Profile, select one or more vehicles, and scan the current calendar year once. Rally previews credited, pending, excluded, existing, and unmatched sessions before anything is added, and remembers those vehicles. After you confirm, eligible Supercharger stops keep their original Tesla charging dates. Automatic checks run about every five minutes while waiting for new charge evidence, every 30 minutes after recent Rally activity, and every four hours while idle; a manual check has only a short duplicate-request delay. The year changes automatically every January. History requests do not wake a vehicle.
Why was a Tesla session excluded?
Rally supports multiple Teslas, but only one may earn credit at a time. Two vehicles charging during the same Rally window cannot both count. A Texas session followed by a Spain session without realistic travel time cannot both count. During initial history import, an overlapping period asks you to choose one vehicle; switching to a rental in Australia after realistic travel time is allowed. Rally uses Tesla session times and matched checkpoints for this decision, not a phone route or continuous phone location. Contact support if the source history appears wrong.
How is the next checkpoint chosen?
The app starts with open or expanding Superchargers you have not captured, measures from your phone’s current location, and ranks the closest eligible choices. Road distance is used when available; otherwise the app safely falls back to an estimated distance.
How does an optimized Rally route work?
From the Map, choose Optimize a multi-stop Rally, select 3–30 checkpoints, a search radius, and whether to return to your starting point. Rally compares the available roads, optimizes the checkpoint order, and draws the complete route before you roll. It sends up to nine ordered checkpoints to Tesla in one command. At the final checkpoint in a batch, Keep Route Rolling can send the next batch automatically; turn it off to send the next batch manually. Supercharger Rally never wakes a sleeping vehicle. If road routing is temporarily unavailable, the app clearly marks the fallback plan as an estimate.
How does automatic arrival capture work?
Commit to a checkpoint and allow the requested iOS location permission. When your phone enters the checkpoint area, the app verifies eligibility and records the capture. If automatic capture does not fire, open the app at the checkpoint and use the manual capture option.
How do leaderboards protect my privacy?
Leaderboard identity is off by default. To participate, create a public username and contact email from Profile. Only your username and Tesla-verified, fair-play-eligible rally scores appear in the app and on the public Rally website; your contact email stays private. Removing your leaderboard profile stops showing your identity in future leaderboard updates. If another username is inappropriate, swipe or press and hold its row, then choose Report & Hide. Rally records the report for moderation and removes that profile from your authenticated leaderboard view.
Which Rally Pass is right for me?
Stage Pass is the recommended choice for most drivers at $3.99 per month in the United States, with up to 165 destination or route sends each calendar month. Endurance Pass is built for serious road trips and frequent route sending at $8.99 per month, with up to 500 sends. Both include full rallies, achievements, and leaderboard access. Apple shows the final price in your local currency before purchase.
What counts toward waypoint usage?
A waypoint send is counted only after Tesla accepts one destination or ordered route command. A batch of up to nine checkpoints counts as one send. Shakedown is capped at 20 sends, Stage Pass at 165 sends, and Endurance Pass at 500 sends per calendar month. Failed commands do not consume a send. Profile shows your plan, completed sends, and remaining allowance. The allowance resets on the first day of the month.
How do I buy, restore, or cancel a Rally Pass?
Purchase or restore a Stage Pass or Endurance Pass from the in-app subscription screen. Purchases are handled by Apple. To cancel or change tiers, open iOS Settings, tap your name, choose Subscriptions, then select Supercharger Rally. Features remain available through the paid period unless Apple revokes or refunds the transaction.
How do I delete my account?
Open Profile, choose Delete Account, and confirm. This removes the Supercharger Rally account and associated active rally records. You can separately revoke the app’s authorization through Tesla and manage your Apple subscription through Apple.
What should I include in a bug report?
Please include your iPhone and iOS version, app version, the tab or action involved, the exact error message, whether the vehicle was online or asleep, and the approximate time of the issue. Never email passwords, Tesla tokens, virtual-key material, or full purchase receipts.